FREQUENTLY ASKED QUESTIONS
HOW DO I JOIN?
All enrollments are self service online at www.gymit.com/memberships
CAN I GET A REFUND IF I DON'T LIKE IT?
We are confident you will love our club, but just in case, we offer a No Hassle 10-day money-back guarantee. Simply email us at email@example.com within 10 days of joining and let us know why we aren’t the best option for you and we will immediately refund any dues or fees you have paid and cancel your membership. After 10 days, standard cancelation policies apply.
PLEASE NOTE: This applies to recurring memberships ONLY. There is no refund policy on Paid In Full Memberships
CAN I GET A FREE TRIAL?
For the security of our members, we do not allow guests to use the club unless they are working-out with an existing member. You are more than welcomed to stop in for a tour of the club and if you like it and decide to join, we have a no-hassle 10-day money back guarantee which enables you to try the club for 10 days without risk.
WHEN AM I BILLED FOR MY MEMBERSHIP?
Memberships are billed bi-weekly. The first payment is typically due two weeks after your start date and bi-weekly thereafter.
ARE THERE OTHER FEES ASIDE FROM ENROLLMENT?
To help maintain Top Safety Standards and keep our clubs in fantastic condition, our physical memberships have a $49.95 annual facilities enhancement fee. This fee is billed eight weeks after you join and annually on that date.
WHAT ARE YOUR RECURRING MEMBERSHIP RATES, FEES, AND COMMITMENTS?
All rates can be found at www.gymit.com/memberships
WHERE CAN I PARK?
Brookline (920 Commonwealth Ave) – Validated Parking is available at 131 Dummer Street Parking Garage, directly behind the Gym. There is a back entrance into the Gym from Level 4. There is also limited street parking around the gym, both free and metered. Validated Parking Garage Rates are $1 for first 90 minutes, $2 for 91min-120min, $3 for 2-3 hours, $3 per hour after 3 hours.
Watertown (36 Arlington St) – Parking and Gym Entrance is behind the building. Overflow parking is located at the Residence Inn by Marriott Hotel lot directly behind Sarris Auto Sales. Also available are the 24 Residence Inn spots closest to the stairway that leads down to the GymIt parking lot.
WHY DO I NEED A BANK ACCOUNT FOR MY MEMBERSHIP?
In order for GymIt to maintain the lowest possible dues prices we must avoid the prohibitive credit card fees so we require Checking or Savings Account Information for recurring dues payments. We also require Credit or Debit Card information for your initial payment and any in-club purchases. Our billing partner is the largest Fitness Club provider in the world and have processed billions of transactions over the past 20 years without any member billing security breaches. Your billing information is always encrypted and cannot be accessed by anyone within the GymIt organization.
CAN I PAY IN ADVANCE FOR A MEMBERSHIP AND AVOID HAVING TO PROVIDE MY BANK ACCOUNT INFORMATION?
Yes, you may invest in either 1-month, 3-months, or 12-months at a time using a credit or debit card by going to www.gymit.com/memberships and entering the PROMO CODE: GymItPIF (caps on the GIPIF). This will bring you to the Paid in Full Options.
ARE THERE ANY DISCOUNTS?
We designed the GymIt Business Model to be the most affordable option while also providing tons of value. Because of this we do not have room to discount our rates.
CAN I FREEZE MY MEMBERSHIP?
Of course! We allow members to freeze for a minimum of 1 month for up to 1 year for only $2.50 bi-weekly. All freeze requests should be submitted to firstname.lastname@example.org with start and end date details.
HOW DO I CANCEL MY MEMBERSHIP?
- Log into your myiclubonline.com account.
- Select the “My Agreement Info” Tab on the left-hand side
- Once in the “My Agreement Info” section, select “Request Cancel” or “Cancel Auto Renew” on the right side.
- If your membership is on freeze you will not see these options and will need to email your cancel request to email@example.com
- If you are still within your first 12-week commitment period, you will be able to pay the $39 Early Termination Fee and have your membership end at the completion of the previous bi-weekly dues payment period. If you are outside the first 12-week commitment period, you will be able to pay the required last bi-weekly dues payment and have your membership end at the completion of that bi-weekly dues payment period.
- If you have any trouble with the online cancellation process or would prefer to have the GymIt Team process your cancellation for you, please send your cancellation request with detail to firstname.lastname@example.org.
· With either cancellation option (self-service or support email) if you do not receive a confirmation email within 72 hours, please assume your request was missed and promptly resubmit your request.
CAN I SWITCH CLUB LOCATIONS OR MEMBERSHIP TYPES?
Yes. For most people the best value is our Elite Membership which gives you access to both clubs but if you invest in a single club access Express Membership and wish to switch clubs, or if you wish to upgrade or downgrade between Elite and Express Memberships you may do so by sending a request to email@example.com. There is no fee to do either.
HOW CAN I GET PROFESSIONAL FITNESS ASSISTANCE?
The best fitness value in Boston starts by making a one-time $15 investment in a 70-minute Kick-Off Training Session. You do not need to be a member to do this. This session will include: identification of your specific objectives, an educational workout with a personal trainer, a 3D Body Scan Report detailing all of your current physiological statistics and allowing us a baseline from which to track your success, and most importantly will ensure that we can make an educated recommendation as to how you should approach achieving your fitness objectives. If you are interested, you can purchase this online at https://gymit.com/personal-training/ or inquire at the club reception desk. After purchasing we will have the appropriate trainer get in touch to schedule the session.
WHAT ARE THE RULES AROUND GUEST VISITS?
For the security of our members, we do not allow walk-in guest visits. The shortest-term pass is a 30-Day Pass for $49.95. Interested? Go to www.gymit.com/memberships and enter the PROMO CODE: GymItPIF (caps on the GIPIF) for access to this Pass.
Member sponsored guest visits are only allowed if entering and exiting with an Active Member of the Gym.
Friday-Sunday, our Elite Members are able to bring a guest for a workout at NO COST. There is no limit to the number of different individuals an Elite Member can bring as long as there is only one guest at a time.
All other guest visits require a $10 guest fee to be paid upon entry but still require entering and exiting with an Active Member of the Gym
DID WE MISS SOMETHING YOU WOULD LIKE TO KNOW?
Email your question to firstname.lastname@example.org.