GymIt Membership Policies

CANCELLATION POLICY

You may cancel your membership at any time (without pretending to move to Alaska) by visiting the club location where you initially joined and completing a cancellation form with our staff. As per your membership agreement, all members will be responsible for one additional automatic bill cycle following the cancellation request. Please note that you may use all the services included with your membership for the remainder of this final bill cycle. If your annual maintenance fee is scheduled to be billed on the date of your final invoice, it will also be included in your last payment, in addition to any past due balances that may apply.

If it is inconvenient for you to stop by the club, you may also cancel by mailing a certified letter stating your intent to cancel to:

GymIt Billing
137 Newbury Street
Floor 5
Boston, MA 02116

Why do we require these steps? GymIt works with an outside billing company that requires advanced notice to process any membership changes. In addition, to ensure your cancellation is processed correctly, we must have written documentation of the change request with your signature of approval. When you come into the club to cancel, you will receive a copy of the cancellation form for your records. Similarly, by sending a certified letter, you will receive confirmation that GymIt received the letter, and have confidence that your request was processed.

MAINTENANCE FEE

We do our best to give you more gym for your money. To help us do this, GymIt members are charged an annual maintenance fee of $39 on their 4th automated billing and annually on or around that date each of the following years thereafter. The maintenance fee helps us ensure that we are constantly improving our equipment and facilities, as well as keeping your experience consistent. If your annual maintenance fee is scheduled to be billed on your final invoice, it will also be included in your last payment.

CHANGES TO YOUR ACCOUNT

Changes to your account (such as upgrades/downgrades, new billing info, etc…) must be made at least 3 business days before an automated invoice.

INSURANCE

Hey, you pay into your health insurance; you might as well get something back. Many insurance companies will reimburse you for your health club membership. Check with your benefits department or insurance agent to find out how to get some money out of them, then go to Brookline login or Watertown login to print out your transaction history. You should have received your membership agreement via email when you joined (either in the body or as an attachment), let us know if you need another copy. Here are links for more information on the 3 biggest insurance providers:

LATE PAYMENT FEES

If your payment does not process for any reason, and it is not paid prior to the next billing, we do assess a $10 late payment fee on your account. Please update your billing info by going to your members account (Brookline login or Watertown login) or contacting us here.

UPDATING YOUR INFO

You can update your billing and other information at any time by going to your members account (Brookline login or Watertown login) or contacting us here. If your card changes, save yourself some $ and change it before getting late fees. Please, NEVER send us billing information by email!

Thank you for taking the time to read about GymIt Membership policies!